Refund policy

1. Return Authorization

Before initiating any return, please contact us to obtain approval and return instructions. Returns sent without prior authorization may be declined.

2. Return Window

Returns must be requested within 2 days of delivery.

3. Eligibility

Items must be unopened, unused, and in original packaging.

4. Damaged or Incorrect Items

Report within 48 hours with supporting evidence. Verified claims will be resolved appropriately.

5. Non-Returnable Items

Opened items, altered products, and final-sale items are not eligible unless defective.

6. Refunds

Refunds are issued to the original payment method upon verification of the return, typically within the same day, subject to processing timelines of your payment provider.

7. Customer-Fault Returns

Refunds may be adjusted for costs incurred due to customer error.

8. Abuse and Fraud

We reserve the right to deny returns in cases of suspected misuse or fraud.

CONTACT US

Cierra Perfumes
Email: info@cierraperfumes.com
Phone: +254 722 144 837
Address: IPS Building, Ground Floor – Kaunda Street, Nairobi CBD